The HMO Tenants Hub comprises:
These are dedicated to each of your HMO properties and provide your tenants with all the information they need whilst they are a tenant, including safety information, cleaning rotas, houseshare responsibilities etc.
In addition it provides them with an easy-to-use problem reporting tool and optionally, access to the Property Manuals (see 4 below).
The HMO Hub enables you to provide your council or the courts with evidence that you have given your tenants all the information necessary to be compliant with HMO licensing requirements. It also provides you with a log of all issues reported.
This is customised to your specific property and tenants, and allows you to monitor all aspects of the management of your property.
It comprises three main dashboards together with a master dashboard that shows you clearly where there are any outstanding issues.
The three dashboards cover new and existing tenants, HMO compliance actions and current and completed repairs.This consists of a Contractors’ Property Maintenance Manual and a Tenant’s Property Troubleshooting Manual.
Fully customised to your HMO property, these give your contractors everything they need to know in order to do maintenance and repairs efficiently, and your tenants an easy way to diagnose and overcome basic problems without having to call you. These are created after completing a 1-day survey with you in attendance.